Frequently asked questions

Traditional link shorteners (like Bitly) just make your URLs shorter. Ziglink creates intelligent links that route users to different destinations based on rules you define — location, device type, time, or custom conditions. One link adapts to every audience automatically.

No. Our free tier gives you 10 active links and 1,000 clicks per month, with all routing features included. No credit card required.

On the free tier (10-link limit), delete links you no longer need to free up a slot. Archiving instead keeps a link's short slug reserved, which is a paid feature. Archived links preserve all analytics data and can be restored anytime, so paid plans can rotate seasonal campaigns without losing history.

You create rules that define conditions (e.g. "if the user is from Germany" or "if the device is mobile") and destinations (where to send them). Ziglink checks rules in priority order and routes users to the first matching destination. If no rules match, they go to your fallback URL.

Yes. You can add unlimited rules per link. For example: route Germans to a German landing page, mobile users to app stores, and visitors between 18:00 and 21:00 to a special offer page — all from one short link.

Rules are evaluated in the order you set (priority). The first matching rule wins. You can reorder rules anytime to change priority.

Absolutely. Edit rules, destinations and priorities anytime without changing the short URL. Your QR codes and shared links keep working — they just route differently.

Active links are links that are currently live and clickable. Archived links don't count toward your quota. Free tier: 10 active links. Starter: 100. Pro & Business: unlimited.

You get a fixed +100-click grace period over your monthly limit so we don’t break campaigns the moment you cross the line. After the grace period, your links show an upgrade message instead of redirecting until next month or you upgrade.

Click quotas reset on the 1st of each calendar month. Check your dashboard for your specific renewal date.

Yes. Upgrade instantly through your dashboard. Downgrades between paid tiers happen via the Stripe customer portal. If you cancel back to free, you'll need to archive links to get back under the 10-link limit.

Beta users who sign up now lock in current pricing. The Business tier is $79/mo (or $790/yr billed annually) today and will increase to $99/mo for new subscribers when Phase 3 features (campaign management, funnels, A/B testing) launch later in 2026.

On the Starter tier and above, you can add a password to any link. Visitors must enter it before being redirected. Passwords are hashed (SHA-256) and access is session-based, so users don’t need to re-enter on return within the session. Perfect for internal links or exclusive content.

Yes. Set an expiry date and choose what happens after: redirect to a custom expired page, or show a default message. Great for limited-time offers or event-based links.

zig.link is for regular short links (email, social, web). viaqr.io is exclusively for QR codes. We use separate domains so you can track QR scans vs regular clicks in analytics — perfect for measuring offline campaign performance.

Yes. UTM parameters are automatically passed through from your short link to the destination, so your existing analytics (Google Analytics, Plausible, etc.) keep working as expected. You can even add UTM parameters to the short link itself.

Full custom domains (go.yourcompany.com) are available from the Pro tier — 1 domain on Pro, up to 3 on Business, with automatic SSL via Cloudflare. Every tier keeps the shared namespace (zig.link/your-slug), and Pro adds custom short slugs plus a reserved-slug namespace so your brand-words stay yours.

We track click count, country, device type, browser, QR vs regular link, and — most importantly — which routing rules matched for each click. This helps you understand how your audience is being segmented and tune your rules.

Ziglink shows you rule-execution data that Google Analytics can't — which routing rules are firing, which destinations are being used, and how your smart routing logic is performing. Use both: Ziglink for routing insights, GA for conversion tracking.

Yes — on Pro and Business plans you can export link analytics as CSV straight from the analytics pages in the dashboard. Scheduled email reports and JSON export are planned for Phase 3.

Yes. Archiving a link stops it from working but preserves all historical analytics. You can view archived link data anytime and restore the link if needed.

Sub-50 ms average worldwide. We run on a global edge network with 300+ locations, so redirects happen from the server closest to your user.

We target 99.9% uptime. Our infrastructure is built on enterprise-grade edge computing with automatic failover and DDoS protection.

No. Your links can handle viral traffic. We only count clicks toward your monthly quota — there's no throttling or performance degradation.

Yes. Edge architecture scales automatically. Whether you get 10 clicks or 10,000 clicks per minute, performance stays consistent.

Go to your dashboard and open Manage Subscription (Stripe customer portal). Cancel anytime. Access continues until the end of your billing period, then you'll be downgraded to the free tier.

We use Stripe, which accepts all major credit/debit cards, Apple Pay and Google Pay. We don't store your payment information — it's all handled securely by Stripe.

We handle refunds on a case-by-case basis. Contact support@ziglink.app if you have an issue, and we'll work it out.

Yes. Stripe automatically generates invoices, which you can access through the customer portal. For custom invoices (e.g. with your company details), contact us.